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How batwing88 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse the lobby — and how we keep that information secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsYour right to access or delete data
batwing88 How batwing88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at batwing88 is not a box-tick. We apply encryption to account credentials and payment details, restrict internal access to your records on a need-to-know basis, and review our data practices regularly to stay aligned with applicable privacy standards in Indonesia.

Encrypted Account Storage Your login credentials and linked wallet details — including DANA and OVO account references — are stored using encryption. We do not hold your full e-wallet credentials on our servers.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage or decline non-essential cookies through your browser settings at any time.
Data Retention Policy We keep your account and transaction data for the period required by applicable law. Once that period ends, records are deleted or anonymised. You can ask us what retention period applies to your account.
Requesting Changes to Your Data Submit a data access or deletion request via live chat or email. We confirm receipt and aim to resolve straightforward requests within the timeframe required by applicable local law.
PRIVACY CONTACT

How to Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Reach us through the channels below and mention your registered account details so we can locate your data record quickly.

Team online

Live Chat

Start a live chat session from inside your account. Our team can locate your data record using your registered mobile number or email address.

Email Support

Send your privacy request by email with your account username and the specific data action you need — access, correction, or deletion.

Account Help Desk

Log into your account and open a support ticket under account settings. This is the direct path for wallet-linked privacy queries involving DANA, OVO, or GoPay.

Your Privacy Questions Answered

Below are the questions we get asked most often about how your account data and payment details are handled. If your question is not covered here, reach us through live chat with your account details ready.

We collect your name, mobile number, email address, and the payment method you register — such as DANA, OVO, or GoPay. Device type and session data are also logged for security purposes.

We share only what is strictly required to process a transaction — for example, confirming a GoPay deposit with the payment processor. We do not sell your data or share it for marketing by outside parties.

Contact us via live chat or email with your registered account details and state that you want a data access request. We will respond within the timeframe applicable under local law.

Yes. Submit a deletion request through our support channel. We will remove or anonymise your data unless a legal obligation requires us to retain it — for example, transaction records required by law.

Retention periods follow what applicable local law requires. Once that period expires, your records are deleted or anonymised. You can ask our support team about the specific period that applies to your account.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. Non-essential cookies can be declined or removed through your browser settings without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.